太陽能技術支援招聘1人

澳洲註冊人力資源公司，負責本地及海外招聘人才，澳洲薪酬待遇。

Our client is National Solar energy supplier, they are looking for Technical Support Engineer to join their Perth team.

Job Description
● Remote Support: Provide technical assistance to customers via
phone and email. Utilize customer complaint software to track and manage issues, promptly responding to customer requests. Remotely monitor system performance to ensure the proper operation of energy storage systems.
● Fault Analysis and Reporting: Gather and analyze data related
to system faults to identify potential issues and trends. Prepare detailed fault analysis reports for internal team reference and provide improvement suggestions.
● Compile and Summarize Product Quality Issues: Collect product
requirements and feedback on quality issues, and communicate this information to the quality and internal product teams to drive product enhancements.
● Responsible for managing and writing company post-sales
documentation.
● Establish effective communication with customers, understand
their needs, and provide appropriate quality and service. Offer training to customers on energy storage systems to enhance their understanding and usage of the systems.

Qualifications
● Bachelor's degree in Electrical Engineering, Energy
Engineering or equivalent
● Prior experience in the energy storage industry is preferred, especially in solar inverter experience. Fresh graduates will also be considered
● Analytical Skills and Troubleshooting skills Customer Support and Customer Service skills
● Excellent written and verbal communication skills in English
● Team player with the ability to collaborate with other
departments to resolve complex technical issues